• All estimates/quotes are based on our understanding of your requirements and as per the given time-frame. Any changes to the functionality including micro-improvements may incur additional costs accordingly. Please ensure and clarify our understanding in a telephonic conversation.
  • By accepting a quote, you agree to and accept the terms and conditions of businezo. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
  • Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your order and ensure that you have been quoted on the right requirements.
  • Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by businezo.
  • There are limited man-hours allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated hours. This will be analyzed on a case-by-case basis.
  • businezo will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
  • Any delays at the client’s end, may delay the project and proposed timeframes and may incur additional costs.
  • Any bugs (programming errors) reported during or just after the development does not attract additional charges.
  •  Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
  • Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will businezo be liable for any delays caused by the change in the project brief.
  • Website/application/services content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond a reasonable timeframe.
  • Our websites/applications are generally tested on PCs and include near recent versions of the following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
  • Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
  •  If your website/application is not hosted on a businezo server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
  •  Depending upon the functionalities required, there may be 3rd party components such as Third-Party Payment Gateways or SSL certificates involved in building a website/application. Although businezo does its best in recognizing the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses, etc) are not included in our quotes.
  • businezo takes no responsibility for any open source products such as WordPress, Open Source carts, Joomla, etc. It is the clients responsibility to update all components and third-party softwares. We suggest you take regular back-ups to avoid any disruptions.
  • businezo offers packages in co-ordination with third party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
  •  The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third-party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
  • Domain registration/renewal etc charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote form which will be submitted separately and approved by the client.
  • businezo generally builds and tests the websites/applications on our own servers or hosted domains. Synapse cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
  • All communications/correspondences are generally done via emails or calls. It is the client’s responsibility to keep us updated with their relevant email addresses.

Basic Annual Maintenance Package Terms:

  • All maintenance packages are for a minimum of 12 months period.
  • Maintenance packages are billed annually, however are paid monthly via direct debit on the 1st of every month.
  • Packages may include 12 months of basic website hosting, email hosting, and DNS hosting.
  • Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons.
  • Does-not includes any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work.
  • Work-hours are tracked in 15minutes blocks. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional work hours are requested for your approval.
  • Businezo team fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.
  • Any extra hours used will be billed separately @ INR 200/hour.
  • Support requests need to be sent via email to [email protected]
  • Any urgent tasks will be charged separately.

 

Payment Terms:

  • Monthly maintenance package fees require a credit card, debit card, UPI, net banking and wallets payment only. No other forms of payment will be accepted for monthly maintenance.
  • Monthly maintenance package fees will be charged to the clients on the 1st day of every month.
  • An administrative fee of INR 50 will be charged to the clients account for any late payments.
  • More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.
  • There are absolutely no refunds for any fees related to the monthly maintenance package.

 

Termination:

  • In case the Client needs to cancel the auto annual renewal, please inform us at least one month prior to the renewal date.
  • Ongoing term: For any reason, if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.
  • Businezo reserves the right to terminate annual maintenance at any time with written notice to the Client.
  • If any client uses abusive words, we will immediately terminate their package.

 

For general website design & development projects we employ the following steps:

  • Upon quote acceptance/signoff, initiation payment is processed to start the project. As required by the project, we may call to discuss the requirements in detail.
  • Once we have the brand details such as logo, images, branding materials, etc, we will have a mock-up for your review within a day.
  • You can review the design and suggest improvements accordingly. Depending upon your project, generally up to 2 to 3 design modifications that can be done within the given estimates. Please refer to your allocated design and development hours for details.
  • Once the design is finalized & approved, we’ll proceed with HTML, WordPress, Joomla, Prestashop, big commerce, PHP, Meganto Shopify ionic android studio, etc.
  • Depending upon the time and resources allocated to your project, we’ll transfer as much content as possible from the old website to the new website. The remaining content can be transferred via the platform by your team. We can provide the instructions needed to help you do this.
  • Once the site is ready from our end, we generally hand it over to you for further review, test, and/or to upload/change contents as necessary.
  • Also, generally speaking, going-back and forth takes a lot of time. We encourage you to provide all necessary details, at the start of the project to ensure that the project team’s time is efficiently utilized on your project and you do not incur any unnecessary additional costs.
  • You will be kept updated via emails and/or telephone calls as the project demands. However, please do not hesitate to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.
  • Once the website/application has been made live on the client’s domain, it is their responsibility to take regular full back-ups and to update all components and third-party software.
  • We consider ourselves to be very flexible and adaptable and approach all requests with a ‘can-do’ attitude. If you require something changed, please feel free to discuss it with us. Please contact us if you require further details or have any questions. We look forward to working together with you on your project!
  • All prices are quoted in Indian rupees are exclusive of GST unless specified.
  • All invoices are to be processed as per the schedule via your preferred method of payment.
  • Receipt of payment is deemed as acceptance of the quote, delivery, project, and terms & conditions.
  • businezo reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is canceled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email or call.
  • For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us within two working days of the receipt of the same.
  • Late fees and charges: All outstanding invoices will incur a late payment fee of 5% of the pending amount and an administration fee of INR 50 per month, from the due date.
  • Due date: Is the date on which the payment is due as per the terms on the invoice/proposal
  • Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.
  • Debt Collection: The client is provided a further 2 days after the late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to as a debt collector. Businezo will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.
  • If you are late with a payment or have any queries regarding the Invoice, please contact us immediately on receiving the invoice or reminder emails.
  • Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified at least 30 days before the renewal date.
  • businezo generally builds and provides the websites/applications on our own servers or hosted domains login details will be transferred after full payment.
  • Hosting is an annual charge which must be paid in advance for the whole year. Except if the client is under one of our Maintenance packages.
  • It is the client’s responsibility to renew the hosting in time ie. before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups, etc. All unpaid hostings are disabled or deleted from the server.
  • Businezo can provide Cpanel access if needed, If the client wants to host service in his own server, The client won’t get a refund or access to the server provided by us.
  • All renewals must be paid by seven working days prior to the expiry date. Synapse will not be responsible for issues relating to the delayed payment.
  • The client is solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. The Customer must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.
  • In case of an illegal content posting/involvement, businezo reserves the right to delete files on the hosting service without giving any prior notice
  • Cancellation/Termination:
  • Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be canceled and must be paid for the full year.
  • If the hosting is not paid and renewed before the expiry date. We reserve the right to disable the hosting and all associated services including emails and DNS records. Additional charges will be applicable to re-enable the hosting. Synapse will not be responsible for any loss of data, files, emails, backups, restoration costs, etc.
  • If a hosting has been canceled / disabled then all files, emails, databases, and backups will be deleted from the server without any notification to the client.
  • Emails:
  • All emails are to be downloaded on the client’s computer periodically. Email boxes must be kept within their quota limits. Periodical maintenance may be carried out on the email box and emails older than 6 months are deleted.
  • Clients must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice.
  • businezo offers packages in co-ordination with third party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.
  • All domain registrations and renewals are to be paid in advance.
  • The expiration of a domain can result in service disruption and loss of domain.
  • Businezo will not be responsible if a domain expires due to non-payment / late payment of the charges. All payments must be made by seven working days before the expiry date.
  • It is the client’s responsibility to renew their domain names with us.
  • All invoices and dues must be paid in full before we release the requested domain name.
  • Businezo has the domains in a common pool account and therefore cannot give access to its domain control panel.
  • Businezo offers packages in co-ordination with third party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.